TeamHEALTH stands as the Northern Territory's leading mental health support organisation, delivering vital services across youth, families, adults, aged care, and Indigenous communities. Their digital presence, however, wasn't reflecting the dynamic, expanding nature of their work. The 2017 website was ready for transformation – presenting an exciting opportunity to amplify their mission through modern digital capabilities.

The organisation recognised the potential to reach vulnerable community members more effectively, showcase their unique "Two Ways" Indigenous approach, and empower staff with self-managed content capabilities. With diverse audiences seeking support – from young people to elders, families to professionals – the opportunity was clear: create a welcoming digital gateway that connects people to life-changing services.

Lab 385 saw the chance to build more than a website – to craft a comprehensive digital platform that would position TeamHEALTH as a trusted, modern leader in mental health services. This meant reimagining information architecture, embracing accessibility standards, and creating pathways that guide visitors seamlessly towards the support they need.