a perth web design agency that builds for longevity

Laptop on a wooden desk displaying a website for Valuing Children Initiative, featuring an image of a young boy smiling and talking to another child.

Lab 385 is a Perth web design and development company partnering with WA organisations to create websites that support growth, connection, and long-term success.

Our websites are built to serve reliably for five years, giving your team the confidence to lead with clarity.

We focus on practical infrastructure that supports day-to-day operations, the stuff that makes websites last.

Our Story

Close-up of a person's hand on a laptop keyboard, with a computer screen displaying design images and code. The photo is in black and white.
A woman standing with arms crossed, smiling, in an office setting, while a man with glasses is seated and looking down.

Lab 385 was founded in 2023 by Richard Reitzenstein and Jessica Kaitse after more than half a decade building digital platforms for government, health, education, and community organisations across Western Australia within Bam Creative.

We saw opportunities being held back by outdated systems. So we created an agency that puts infrastructure first, designing digital platforms that support strong operations, confident teams, and future growth.

Since then, we’ve supported organisations working with vulnerable youth, remote Aboriginal communities, mental health services, and regional schools as well as businesses focusing on property and manufacturing.

In every case, our role has been to build websites that lift operational load and strengthen service delivery.

  • We honour the lived experiences, cultures, and constraints of the people we build for

  • We create websites that support confidence and reduce dependence.

  • Every decision is made with clarity, calm, and accessibility in mind.

  • It’s about collaboration and empowering you to own your website.

Our Values

Meet the Team

Woman with blonde hair and glasses sitting at a desk with a laptop, smiling, in a modern office setting.

Jessica Kaitse

Co-Director, Strategy

Jessica is a qualified web designer with over 25 years of professional experience and holds a Bachelor of Communications (Web Design & Multimedia) from Edith Cowan University, graduating in 2006.

Her background spans Website Design, Content Strategy and SEO strategy across agencies and corporate environments (iiNet, Ventura Home Group).

She now leads strategic planning, information architecture, and delivery at Lab 385.

Jessica’s work centres on ensuring clients feel confident and clear from the first workshop through to CMS handover.

Smiling man with glasses and a beard sitting indoors.

Richard Reitzenstein

Co-Director, Design & Technical Development

Richard brings over two decades of experience in web and graphic design, with a career spanning agency, in-house, and freelance development roles.

After graduating from Curtin University in 2006 with a Bachelor of Arts (Design), he developed deep technical fluency across the full website lifecycle from UX planning through to front-end implementation and hosting infrastructure.

His hands-on knowledge of scalable, secure builds ensures the final product is robust, future-proof, and built for performance.

Richard leads all technical development at Lab 385, including custom Craft CMS builds, accessibility compliance, and secure deployment.

A man wearing glasses in conversation with someone else during a meeting, with a laptop and a smartphone on the table.

Trusted by 60+ Australian organisations for $2M+ in web transformations

CLIENTS
Two people are placing yellow sticky notes on a wall with other notes in the background.

We partner with Australian organisations whose website needs go beyond what a standard website can handle. From government compliance requirements to multi-department coordination in education, we build websites that support how you work.

  • Parcel Property

    The team at Lab 385 helped provide us with a custom website solution to meet the business goals for Brightwood Baldivis. They continue to provide ongoing support in line with our requirements in a quick and professional manner. We are extremely happy with the result the team at Lab 385 have helped us achieve.

    Parcel Property

  • A shield with a stylized house and a pathway in black and white.

    Lab 385 brought our school's vision to life with a website that beautifully reflects our connection to the bush and nature. Their approachable, professional team made collaboration easy, and their expertise exceeded our expectations.

    Court Grammar School

  • Logo for vistBrome.com.au with a circular design above the text.

    Lab 385 are fantastic and a pleasure to work with. I would highly recommend you to anyone.

    Visit Broome

  • B Cosmetics Logo

    Lab 385 got exactly what we wanted and have made creating this website so easy and enjoyable.

    B Cosmetics

  • Logo for Katalyse Consulting with a stylized 'K' and 'C' inside an oval shape.

    Ever since I launched my new website, I got so many quality leads, I am booked out for the first time!

    Katalyse Consulting

  • MiSELF

    Working with Lab 385 was excellent - Jess created something that I’ve always dreamed of and she’s so intuitive.

    MiSELF

  • Black duck logo with a flying duck illustration and the text "Black Duck Seatcovers".

    We’re so impressed with the 232% increase in product inquiries since we launched the product finder!

    Black Duck Seat Covers

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