BSS Psychology
From uneditable to indispensable: a secure, multi-audience platform transforming mental health service delivery.
How do you serve three distinct audiences
when you can't even edit your website?
BSS Psychology, a leading provider of Employee Assistance Programs and workplace mental health services, faced a digital crisis that threatened their ability to serve clients effectively. Their 8-year-old website was completely uneditable — frozen in time while their services and client needs evolved dramatically.
"Not very functional and intuitive - people can't find what they are looking for," the BSS team explained during initial consultations. The practice served three distinct audiences — HR managers seeking workplace programs, individuals needing counselling, and organisations requiring mental health solutions — yet their outdated platform couldn't effectively serve any of them.
Most critically, BSS Psychology had no secure method for distributing confidential psychological assessments and workplace reports. Field psychologists working at client sites couldn't access resources on mobile devices. The website that should have been their primary service delivery tool had become their biggest operational bottleneck.
Security Gap
No secure method for distributing confidential assessments and workplace reports.
No Mobile Access
Field psychologists couldn't access resources at client sites on mobile devices.
Frozen Content
8-year-old website completely uneditable while services evolved.
Building a Secure, Multi-Audience Platform
Our consultation revealed BSS Psychology needed more than a website refresh — they required a complete digital ecosystem supporting their complex service delivery model. The solution had to balance public information with secure client areas while serving internal team needs.
Discovery & Security Planning
- Three-audience journey mapping
- Security requirements for confidential data
- Internal workflow analysis
- Mobile usage pattern study
Design & Architecture
- 10 custom page designs
- Secure portal architecture
- Staff intranet planning
- Service navigation structure
Development Phase
- Craft CMS implementation
- Client portal with role-based access
- Staff intranet development
- Mobile-first responsive design
Training & Testing
- Comprehensive staff training sessions
- Security testing protocols
- Content migration planning
- User acceptance testing
Launch & Refinement
- October 4th go-live
- Post-launch adjustments
- Feature enhancements
- Performance optimisation
Three Platforms in One Cohesive System
Lab 385 delivered a comprehensive digital ecosystem that transformed BSS Psychology's service delivery through three integrated platforms, each designed for specific needs while maintaining seamless connectivity.
Public Website
Intuitive navigation for all audiences with clear service categorisation
Secure Client Portal
Confidential report distribution with role-based access controls
Staff Intranet
Daily operational hub that became default browser homepage
Mobile-Optimised
Full field psychologist access at client sites
Integrated Booking
Streamlined appointment system for all service types
Clear Navigation
"BSS & You" and "BSS & Your Organisation" service paths